Shipping & Returns

Shipping Information

 

We're currently taking a break for our summer holidays, wishing you a great 2018

Team Mountain

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At Mountain Active we offer free domestic shipping on all orders over $150 within Australia.

We aim to dispatch all orders within 3 business days from when the order was placed. Please allow 2-3 business days to receive your shipping confirmation and tracking information.  

All deliveries are sent via couriers, so depending on your location in Australia please allow 2-3 business days for your order to be received. There can be occasional courier delays in which you will be notified via email or sms. If you are not around to receive your parcel, our couriers will leave further instructions or next steps.

If you need to make any changes to your order please email us at team@mountainactive.com and we’ll help you.

Shipping Charges

We offer free domestic shipping on all orders over $150. Express shipping and international shipping is $10.

Customer Accounts

Our ecommerce platform creates an account so you can view your purchase history and add multiple delivery addresses.

Returns Policy

We like to keep things simple and easy, and we know we can change our minds, or sometimes the product isn’t what you thought it would be. We understand as we’re online shoppers and customers as well.

When requesting an exchange or refund please email us at team@mountainactive.com a photo of the product and include your order number. Please allow us up to 2 business days for our team to review your photo before issuing you with a refund and requesting you to send the product to our head office.

To receive an exchange or refund your items must:

  • Be returned within 30 days of receipt.
  • Be unworn and returned in the original condition.
  • Have all tags and plastic stickers attached. 
  • Include the original packaging.

Returns will be issued with an exchange or refund for the value of the item being returned. Unless the product came damaged, you’ll be responsible for the returns shipping charges.